Frequently asked questions

A Prestashop theme is a set of files that you can install on your Prestashop shop in a few clicks and that allows you to change the appearance of your shop.

Yes, the theme Universal can only be used on shops created with Prestashop CMS.

The compatibility of the theme with various Prestashop versions is indicated and kept up to date in its technical specifications, and is detailed on the theme page of the Prestacrea website.

The theme Universal has no action on shop data. You will therefore keep all of your data: customers, orders, categories, products, photos ...

The native Prestashop modules can be used without any problem with the theme Universal.
On the other hand, it is impossible to predict the behavior of third-party modules that are sometimes fully functional only with Prestashop default theme.

To place an order, you must create a professional account on Prestacrea website.
Then simply add the theme to your cart, go to the order page and proceed to the payment.

No, Prestacrea website is reserved for professionals.

You can test the theme by consulting the online demo shop.
However, it is not possible to test the theme on your shop before purchase, or to access the back office on the demo shop.

You can pay your order by instant checkout or by credit card. Payments by cash, Paypal or check are not accepted.

You can download the purchased theme in the detail of your order from your customer account.

Distance selling between professionals as well as the sale of intangible products is firm and final. A refund is however possible within 7 days of purchase if the theme has not been downloaded.
Please consult the terms of sale for more information.

The installation and configuration procedure is detailed in the online documentation of the theme.
If you do not want to install the theme yourself, you can purchase the service "Prestacrea theme installation" in addition to the purchase of the theme.

You can customize the theme from the Prestacrea Theme Editor module configuration. This module offers many options for fast and easy customization of the theme.
For more customization needs, you will have to modify the theme source files. In order to not lose your modifications in the event of a theme update, you can use the theme's custom.scss file for your CSS modifications. If your needs also concern TPL files, you can create a child theme.

Requests for customization or adaptation of the theme to your needs are processed only in the context of intervention tickets (60 € excl. VAT / hour).

No, you can use the purchased theme on only one shop.
To use a theme on several shops, you must purchase as many themes as shops on which you want to use it.

Yes, you can modify the theme according to your convenience.

Yes, you are free to modify, hide or delete the copyright mention integrated into the footer of the theme

No, you are not allowed to distribute the theme, whether for free or for a fee.
However, you can transfer the theme if your shop is sold. The transferee will not have access to technical support and updates.

You can not propose the theme Universal as is, but you can integrate it into your global services. Only you will have access to technical support and updates.
Discover the partner program to get a discount on your purchases.

Yes, technical support can assist you with issues related to the use and to the operation of the theme.
It does not concern the customization or adaptation of the theme to your needs, nor the issues related to the use of third-party services (Prestashop CMS, third-party modules, hosting...) and which do not directly concern the theme.

When purchasing the theme, you can choose an access to the technical support for 3 or 12 months.
Beyond the subscription period, technical support will no longer be provided. You will then be able to obtain assistance only in the context of intervention tickets (60 € excl. VAT / hour).

If your access to technical support is valid, you can contact technical support by opening a support ticket from your customer account.
You have to go in the section "My orders" of your customer account and click on the link "Technical support" of the related order.

Updates include bug fixes, improvements and optimizations, features additions and upgrades to future minor versions of Prestashop (eg. upgrade from 1.7.1 Prestashop version to 1.7.2 version).
They do not include upgrades to future major versions of Prestashop (eg. upgrade from 1.7 Prestashop version to 8.0 version).

The updates included with the purchase of the theme are not limited in time.

To get the latest available version of the theme, simply download it again in the detail of your order from your customer account.
The update procedure is detailed in the online documentation of the theme.